Your questions, answered.

Bitus brings product sourcing, order fulfillment and brand customization into one plan. Start with the support your store needs now, then add packaging or product upgrades as your business develops.

Send a product link or photos, your main shipping destinations and your expected order volume. Tell us whether you need sourcing, fulfillment or branding support so we can review the right starting point.

Our minimum fulfillment volume is 5 orders per day. Product purchases and customization have separate minimum quantities, which depend on the product category. Share your daily volume and product details to discuss a suitable setup.

For fulfillment, the minimum is 5 orders per day. Product and customization minimums vary by product category, so there is no single MOQ for every project. Send the product details and customization requirements for the applicable quantity.

You can discuss a specific need, such as sourcing a product, preparing inventory or upgrading packaging. Your project scope should cover the services and handoffs you actually need.

Start with your SKU list, stock quantities, open orders and current packing instructions. These help us assess a handover plan and identify what needs to be ready before you redirect orders or inventory.

Send the link or clear photos, plus the size, material, variant and target quantity. These details help us assess suitable sourcing options. A similar-looking item is not necessarily the same specification, so important details need to be confirmed.

Request a sample when discussing the product. Availability, sample cost and delivery can then be checked. For custom work, review the agreed product and artwork details before approving production.

Share the supplier details, product specifications and expected delivery schedule. We can review the receiving and fulfillment handoff, including what information and checks are needed before stock is sent.

Our checks cover packaging, product appearance and whether accessories are complete. For clothing, we check for loose threads and stains. For functional products, we check whether they work normally. Any additional testing requirements should be discussed for the specific product.

Share the product details before requesting a shipping quote. Special handling, documentation and available routes need to be checked for the item and destination before a shipment can be accepted.

Use recent sales, supplier lead times and planned promotions to estimate stock needs. Include time for receiving and any agreed checks. Share your forecast when discussing replenishment so the plan reflects both demand and preparation time.

Send the product link or specification, variants, expected quantity or daily orders, destination countries and packaging needs. If you already have stock, include its location and quantity. The more complete the brief, the more useful the estimate.

Depending on your project, costs may include the product, samples, inbound transport, inspection, storage, packing materials, fulfillment and shipping. Ask for the included services and any separate charges to be shown in the quote.

We generally offer 3 months of free storage. After the free period, storage is charged at USD 5 per cubic meter per day. Confirm the applicable storage arrangement for your inventory before sending goods.

Confirm the payment method, currency, payment schedule and any transaction charges with your quote. Product purchases, custom production and ongoing fulfillment may need different arrangements.

Discuss stickers, thank-you cards, garment tags, mailer bags, boxes and product branding. The available options depend on the item, material and production method. Share your logo and reference images to help define the right scope.

Yes. You can begin by exploring a small branding detail, such as a sticker or thank-you card, before planning more extensive packaging or product customization. Compare the minimum quantities and total cost for each option before deciding.

The price depends on the size, material, print finish and quantity, plus any design or setup work. Send your packaging idea, product dimensions and expected quantity for an estimate that fits the actual project.

Send your logo or artwork, preferred colors, product dimensions and an example of the look you want. Also include any required wording or placement details. Artwork, size and material should be approved before production.

Plan packaging quantities alongside product demand. Confirm where materials will be held, which SKUs use them and what should happen when stock runs low. Include unused materials in any inventory transfer or end-of-project plan.

Share the product, intended channel, shot list and examples of the style you need. We can review the production scope, sample needs and deliverables before confirming availability, pricing and timing.

We use Dianxiaomi (店小秘) to connect stores, including WooCommerce, Shopify, Amazon and eBay. For other platforms, ask us to check compatibility. Store authorization and SKU mapping need to be completed before orders enter the fulfillment workflow.

The product or inventory source, SKU details, shipping addresses, packing instructions, shipping route and payment arrangement need to be ready. Missing information or unavailable stock can hold up an order.

We do not have a fixed daily order cut-off time. Preparation depends on stock availability and the work required, including receiving, checks and packing. Sourced or customized products also need supplier preparation. No fixed cut-off does not mean immediate or guaranteed same-day dispatch.

Delivery estimates depend on the destination, product, parcel and selected route. Ask for the preparation time and estimated transit time separately, so your customer-facing delivery window includes both.

Our shipping coverage includes the US, Europe, South Africa, Mexico, Chile, Colombia, Turkey and Brazil. Share the destination, product details and packed weight or dimensions for a route-specific quote. Availability and pricing depend on the product and destination.

Confirm the tracking method as part of your order setup. Availability and update timing depend on the route and order workflow; creating a label does not necessarily mean the carrier has collected the parcel.

Send the order number and requested change as soon as possible. Whether a change is still possible depends on the order stage. Purchasing, custom production or dispatch may limit the available options or create costs.

Check what the selected shipping quote includes before placing an order. Any applicable duties, taxes and clearance responsibilities should be specified for that destination and route.

Bitus takes full responsibility for damage or breakage that occurs during shipping. Send the order number and clear photos or video of the item and packaging. For an incorrect item, include the item received and the item ordered. See our Return & Refund Policy for the applicable resolution process.

For lost parcels, we verify the shipment status with the courier. Our policy also covers undelivered orders after more than 35 days for EU destinations or 37 days elsewhere, and tracking with no updates for more than 30 days for EU destinations or 32 days elsewhere. See our Return & Refund Policy for the full conditions and exclusions.

Please follow our Return & Refund Policy for return instructions. Our return address is: Room 801, 8th Floor, Block A, China South City, Longgang District, Shenzhen, Guangdong 518000, China. Contact us with your order details before sending a return so it can be matched to the correct order.

Start with a clear brief, review the proposed costs and workflow, and request a sample where appropriate. Discuss the checks, communication and issue-handling process that matter to your business before moving to a larger scope.

You can arrange to transfer your remaining inventory out when the cooperation ends. Contact us with the inventory details and receiving address to coordinate the handover.

Yes. Share the SKU list, quantities, labeling and packaging instructions, and shipment requirements. We can review the preparation scope and timing before you send inventory.

You can reach our team through WhatsApp, WeChat or Slack. Let us know your preferred channel when you contact us so we can coordinate communication for your project.