Return & Refund Policy

Order issues

We will reship or refund when:

• You receive the wrong product or style.
• You receive the wrong size.
• You receive the wrong color.
• Items are missing from your order.
• The physical measurement differs from the size chart by more than 3 cm.

We do not cover reshipping or refunds for:

• Fit preferences, including an item feeling too small or large, or sleeves feeling too short or long, when the supplied item is correct and measurements are within the stated tolerance.
• Customer dissatisfaction alone.

Quality issues and shipping damage

We will reship or refund for:

• Defective items, such as non-functional zippers, holes or missing accessories.
• Packaging that arrives damaged.
• Damage or breakage that occurs during shipping. Bitus takes full responsibility for such shipping damage.

We do not cover reshipping or refunds for:

• Damage caused by scratching or cutting the packaging when opening it.
• A claim that an item is not as described when the item matches its description.
• A perception of poor quality when the item is not damaged or defective and matches its description.
• Dissatisfaction with an item that matches its description.

Logistics issues

We will reship or refund in the following cases:

• The order has not arrived after the applicable threshold: over 35 days for EU destinations, or over 37 days for other countries.
• The parcel is lost in transit. We will verify its status with the courier.
• Tracking has stopped updating: over 30 days for EU destinations, or over 32 days for other countries.
• The parcel is undelivered despite complete and correct shipping information.

We do not cover reshipping or refunds in the following cases:

• Your customer service issues a refund after the parcel has been delivered or signed for.
• Tracking shows the parcel as delivered, but the customer reports not receiving it and requests a resend or refund.

Report an issue

Contact your fulfillment team or email sevenbitus@gmail.com. Include the order number, a description of the issue, tracking details where relevant, and clear photos or video for damaged, defective or incorrect items.

Please contact us with the order details before sending a return so it can be matched to the correct order.

Return address

Room 801, 8th Floor, Block A
China South City
Longgang District, Shenzhen
Guangdong 518000
China

For clarification about your order or the applicable policy, please contact your fulfillment team.

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